FAQ

Is your website secure?

This website is
100% secure. Shopify stores your credit card information. First, the website
you are visiting is hosted on an HTTPS server (the little green padlock to the
left of the URL of this page is there to remind you). Most websites only secure
their "cart" and everything related to payment for orders. On this
website, ALL PAGES are secure and cannot be hacked or targeted by malware.
Finally, when it comes to payment, we currently use Shopify payment , which is
the benchmark when it comes to security for Internet transactions. If you choose
a direct payment gateway to complete your purchase, Shopify stores your credit
card information. It is encrypted via the Payment Card Industry Data Security
Standard (PCI-DSS). Your purchase transaction data is only stored for as long
as necessary to complete your purchase transaction. Once that is done, your
purchase transaction information is deleted. All direct payment gateways follow
the standards set by PCI-DSS and managed by the PCI Security Standards Council,
which is a joint effort of brands such as Visa, MasterCard,

American Express
and Discover.

PCI-DSS
requirements help ensure the secure handling of credit card information by our
online store and its service providers.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Our payment process is secure and encrypted for your safety.

How long does delivery take?

Within a maximum of 24 hours we process your orders then it takes 1-2 working days to be able to deliver directly to the customer. Sometimes you might receive your order over the weekend. 

What is your return policy?

Unfortunately ,we do not issue refunds, as these are health and personal hygiene products, items that can no longer be used once opened. 



Can I track my order?

Absolutely! Once your order has shipped, you will receive a tracking number by email. Use this number to track your package on our website or on the carrier's website.Otherwise ask us via email at contact@vzrise.com

Can I modify or cancel my order after I've placed it?

If you need to make changes or cancel your order, please contact us within 12 hours of placing it. Once the order has been processed after 12hours , changes may not be possible.

Do you ship internationally?

NO, unfortunately
We only deliver in I USA .

I still haven't received my order. What's taking so long?

We apologize for
the delay. Sometimes shipping can take longer than expected due
to customs clearance etc, and we can't do anything about it but are
investigating to find out the cause and improve delivery times in a safe and
fast way. However, you can track your order and see where it is at any time. If
you still feel you need help tracking your package or have a question about it,
please contact us by email at contact@vzrise.com

Do you offer free delivery?

Yes! We offer free and fast shipping 1-2 workdays

I received a damaged item. What can I do?

We are sorry to
hear that. No need to panic. Just send a picture of the damaged item in
question to the email address: contact@vzrise.com 
and we will possibly send a similar replacement item as soon as
possible.